Refund policy
At Bazario, we are committed to providing our customers with an excellent shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process for requesting a return or refund.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
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The item must be unused and in the same condition as received.
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The item must be returned in its original packaging.
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Proof of purchase (such as an order confirmation or receipt) is required.
Return Process
Contact Customer Service
To initiate a return, please contact us at ivadropshipping2021@gmail.com with:
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Your order number
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Details of the item(s) you wish to return
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The reason for the return
Shipping and Handling
Customers are responsible for the shipping costs associated with returning an item unless the item is damaged, defective, or incorrect.
Return Address
After contacting our customer support team, you will receive detailed return instructions, including the appropriate return address.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the damaged or defective item
Upon verification, we will arrange either a replacement or a full refund.
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or custom-made items
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Gift cards and vouchers
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Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days and credited to your original payment method.
Rejected Refunds
If your return does not meet our eligibility requirements, we will notify you via email with the reason for rejection.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account again.
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Contact your credit card provider or bank, as processing times may vary.
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If you still have not received your refund, please contact us at ivadropshipping2021@gmail.com.